TERMS AND CONDITIONS OF SALE

 

OF

 

Netfriend

 

1          DEFINITIONS

 

1.1        "Buyer" means the individual or organisation who buys or agrees to buy the Services from the Supplier;

 

1.2        "Consumer" shall have the meaning ascribed in section 2 of the Consumer Rights Act 2015;

 

1.3        "Contract" means the contract between the Supplier and the Buyer for the provision of Services incorporating these Terms and Conditions;

 

1.4        "Services" means the services that the Buyer agrees to buy from the Supplier;

 

1.5        "Supplier" means Netfriend of Lichfield Road, Walsall, West Midlands that owns and operates Netfriend;

 

1.6        "Terms and Conditions" means the terms and conditions for the provision of Services set out in this agreement and any special terms and conditions agreed in writing by the Supplier;

 

1.7        "Website" means Netfriend.co.uk.

 

2          CONDITIONS

 

2.1        Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

 

2.2        These Terms and Conditions shall apply to all contracts for the provision of Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.

 

2.3        Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

 

2.4        Any complaints should be addressed to the Supplier's address stated in clause 1.5.

 

2.5        Any special conditions applying to the provision of the Services are set out in Schedule 1 to this agreement.

 

3          ORDERING

 

3.1        All orders for Services shall be deemed to be an offer by the Buyer to purchase Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

 

3.2        When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in member’s sign up/registration process in the form of membership on Netfriend.co.uk. Or for some other type of service on the website such as advertisments which is explained during the order process.

 

4          PRICE AND PAYMENT

 

4.1        The price of the Services shall be that stipulated on the Website. The price is inclusive of VAT.

 

4.2        The total purchase price, including VAT and other charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

 

4.3        After the order is received the Supplier shall confirm by email the details, description and price for the Services together with information on the right to cancel if the Buyer is a Consumer

 

4.4        Payment of the price plus VAT, if applicable, must be made at the point of joining Netfriend as a member or at the point of renewal. Or when a service is ordered. Payment must be made without deduction or set-off.

 

4.5        Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of the relevant Service until payment has been received.

 

4.6        Where applicable, the Supplier shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.

 

5          PERFORMANCE

 

5.1        The Supplier shall begin to perform the Services on completion of order or renewal but in any event, within 30 days after the Contract is entered into. The Supplier is under a legal obligation to supply the Services in conformity with the Contract.

 

5.2        The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted or error-free. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.

 

 

5.3        The Services are subject to an initial contract period of 24 hours, or as described on the netfriend.co.uk website order process and shall continue thereafter on a annual basis or as described when ordering basis unless and until terminated in accordance with clauses 5.4 and 5.5.

 

5.4        Subject to clause 5.3, either party may terminate this agreement (as regards some or all of the Services) at any time for any reason by giving to the other 30 days written notice, and any payment due remains payable and, if already paid, will be refunded.

 

5.5        The Supplier may terminate this agreement (as regards some or all of the Services) or suspend some or all of the Services immediately on written notice if the Buyer breaches any term of this agreement, and any payment due remains payable and, if already paid, will be non-refundable.

 

6          RIGHTS OF SUPPLIER

 

6.1        The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

 

6.2        The Supplier reserves the right to withdraw the Services from the Website at any time.

 

6.3        The Supplier shall not be liable to anyone for withdrawing the Services from the Website or f        or refusing to process an order.

 

7          AGE OF CONSENT

 

7.1        Where the Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Services.

 

7.2        If the Supplier discovers that the Buyer is not legally entitled to order certain Services, the Supplier shall be entitled to cancel the order immediately, without notice.

 

8          CANCELLATION

 

The Buyer, if a Consumer, has the right to cancel the Contract within 14 days without giving any reason. The conditions, time limits and procedures for exercising the Buyer’s right to cancel are laid out in Schedule 2 to these Terms and Conditions together with a cancellation form, in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

 

 

9          GIFT VOUCHERS

 

In addition to these Terms and Conditions, the following terms and conditions shall apply to the sale of gift vouchers:

 

9.1        Gift vouchers will be dispatched within 30 days of acceptance of order and will be delivered by email to the email address given by the Buyer at the time the order was placed. Payment must be made 14 days.

 

9.2        The Buyer must notify the Supplier of any discrepancy in a delivery as soon as possible but in any event within 7 days of the delivery of the vouchers.

 

9.3        Risk of loss, destruction or damage to the vouchers remains with the Supplier until delivery to the Buyer where upon risk shall pass to the Buyer.

 

9.4        Gift vouchers may be exchanged for membership renewals at Netfriend. Vouchers cannot be redeemed for cash in part or whole. Vouchers are not sold on a sale or return basis and no return will be permitted unless it can be demonstrated that the Supplier has been in error in fulfilling the Buyer's order.

 

9.5        Gift vouchers are valid for 90 days from the date of purchase and cannot be renewed once they have expired. Vouchers cannot be replaced if lost or damaged.

 

10         REMEDY FOR BREACH

 

The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard. If the Services are found to be defective then the Supplier shall either repair, re-perform or replace the Services or refund any monies paid for the defective Services when notified by the Buyer of the defect within a reasonable time.

 

11         LIMITATION OF LIABILITY

 

11.1      The Supplier shall not be responsible for:

 

11.1.1   losses that were not caused by any breach on the part of the Supplier; or

 

11.1.2   any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); or

 

11.1.3   any indirect or consequential losses that were not foreseeable to both the Buyer and the Supplier.

 

11.2      The Supplier shall not be held responsible for any delay or failure to comply with its obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond its reasonable control. This condition does not affect the Buyer’s legal right to have Services provided within a reasonable time or to receive a refund if Services ordered cannot be supplied within a reasonable time owing to a cause beyond the Supplier’s reasonable control.

 

11.3      Nothing in these Terms and Conditions limits or excludes the Supplier’s responsibility for fraudulent representations made by it or for death or personal injury caused by the Supplier’s negligence or wilful misconduct.

 

12         WAIVER

 

No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this agreement shall prejudice its rights to do so in the future.

 

13         FORCE MAJEURE

 

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire or failure of any communications, telecommunications or computer system, and the Supplier shall be entitled to a reasonable extension of its obligations.

 

14         SEVERANCE

 

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

 

15         CHANGES TO TERMS AND CONDITIONS

 

15.1      The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

 

15.2      Any renewal of the Services will be subject to the Supplier's then current Terms and Conditions.

 

16         GOVERNING LAW AND JURISDICTION

 

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

 

 

 

SCHEDULE 1

 

SPECIAL CONDITIONS

 

None

 

SCHEDULE 2

 

RIGHT TO CANCEL

 

1          You have the right to cancel this contract within 14 days without giving any reason.

 

2          The cancellation period will expire after 14 days from the day:    

 

  1. of the conclusion of the contract, in the case of a service contract or a contract for the supply of digital content which is not supplied on a tangible medium;

 

  1. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of a sales contract;

 

  1. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;

 

  1. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces;

 

  1.         on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good, in the case of a contract for regular delivery of goods during a defined period of time.

 

3          To exercise the right to cancel, you must inform us Netfriend of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail or by closing your account). You may use the attached model cancellation form, but it is not obligatory.

 

If you electronically fill in and submit the model cancellation form or any other clear statement on our website we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

 

4          To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

EFFECTS OF CANCELLATION

 

5          If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

 

6          We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

7          We will make the reimbursement without undue delay, and not later than:

 

  1. 14 days after the day we receive back from you any goods supplied, or

 

  1. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

 

  1.         if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

 

8          We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

 

SERVICE CONTRACTS BEGUN DURING CANCELLATION PERIOD

 

9          If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

 

"_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

 

 

 

CANCELLATION FORM

 

To: 

 

Netfriend

Lichfield Road, Bloxwich, Walsall, West Midlands

Fax: No fax available

admin@netfriend.co.uk

 

I/We [*] hereby give notice that I/we [*] wish to cancel my/our [*] contract of sale of the following goods/for the supply of the following service [*],

 

 

 

Ordered on/received on [*],

 

Name of consumer(s),

 

Address of consumer(s),

 

 

 

Signature of consumer(s) (only if this form is notified on paper),

 

Date

 

[*] Delete as appropriate